Accessibility statement

This statement applies to the CollectivAlly website at collectivally.com and to the CollectivAlly platform. It explains the standard we aim to meet, what we have done so far, and how to tell us about problems you encounter.

CollectivAlly is an inclusive user-research platform. Accessibility is central to what we make, and we take it personally when our own site isn't as accessible as we would like it to be. We are committed to continuous improvement.

1. The standard we aim to meet

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. WCAG is the international technical standard for web accessibility, and Level AA is widely recognised as the legal minimum for most websites and digital services in the UK and the EU.

2. Conformance status

The CollectivAlly website and platform partially conform with WCAG 2.2 Level AA. "Partially conforms" means that some parts of the content do not yet fully conform to the standard.

We are honest about this: any team building a new digital service should be cautious about claiming full conformance without an independent audit, and we have not yet completed one. We do plan to commission one.

3. What we have done so far

We design and build with accessibility in mind from the start. So far we have:

• used a clear, consistent heading structure throughout the site;
• chosen colour combinations that meet WCAG AA contrast requirements for body text and interface elements;
• provided visible focus indicators so keyboard users can see where they are on every page;
• labelled form inputs, buttons and links clearly, with hidden text where icons are used alone;
• respected the prefers-reduced-motion setting so users who prefer less animation receive a calmer experience;
• tested the site with the keyboard only (no mouse) and with a screen reader to check that navigation, forms and interactive elements work as expected;
• run automated accessibility checks during development and acted on the findings;
• tested the site against our own CollectivAlly persona panel, so that lived-experience perspectives were used to surface barriers alongside technical checks;
• arranged an independent third-party accessibility audit, which is due to be carried out shortly.

4. Known limitations

We know that the site is not yet perfect. The areas we are currently aware of, or actively working on, include:

• some interactive demos and animated illustrations have been manually tested but not yet covered by formal review;
• the platform (the signed-in application) is evolving quickly and elements of it may temporarily fall behind our usual standards as new features are introduced;
• we do not currently provide formal alternative formats for content, such as Easy Read or BSL versions, though this is something we are thinking about for the future.

If you spot something we have missed, please tell us using the contact details below.

5. Assistive technologies we support

The site is built to work with assistive technologies, including:

• screen readers (such as JAWS, NVDA, VoiceOver and TalkBack);
• keyboard-only navigation;
• browser zoom up to 400% and operating-system text scaling;
• voice-control software (such as Dragon NaturallySpeaking and Voice Control);
• switch-control devices.

We test most regularly with NVDA and VoiceOver on the latest versions of Chrome, Safari and Firefox.

6. How to report an accessibility problem

If you find an accessibility barrier on this site, or in the CollectivAlly platform, please tell us. We take all reports seriously and will respond as quickly as we can.

• Email: hello@collectivally.com
• Contact form: collectivally.com/contact

When you contact us, it helps if you can tell us:

• the web address (URL) of the page where you found the problem;
• what you were trying to do;
• what went wrong;
• the assistive technology, browser and operating system you were using (if you know).

We aim to acknowledge accessibility reports within 2 working days and to give you a substantive response within 10 working days.

7. Enforcement procedure

The Equality Act 2010 (and, in Northern Ireland, the Disability Discrimination Act 1995) makes it unlawful for service providers to treat disabled people unfavourably. If you are unhappy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

8. How we tested this site

This statement is based on testing carried out by the CollectivAlly team. We used a combination of:

• manual testing of every public page using the keyboard alone and with screen readers (NVDA and VoiceOver);
• automated accessibility checks during development (using common tooling such as axe-based scanners);
• review of colour contrast, focus order, heading structure and form labelling against WCAG 2.2 Level AA success criteria;
• running the site through the CollectivAlly platform itself, testing real journeys against our persona panel (Aisha, Hannah, Daniel, Sofia, Priya, Marcus, Lewis and Michael) so that barriers were surfaced from a range of lived experience perspectives, not only from technical checks.

An independent third-party accessibility audit is being arranged and will be carried out shortly. We will update this statement with the auditor's name, the date of the audit and a summary of findings as soon as it is complete.

9. Preparation of this statement

This statement was last reviewed on 19 May 2026. We review it whenever significant changes are made to the site or platform, and at least every 12 months.